Contact Information
We are here to help with new engagements, payment enablement, and ongoing support. Use the channels below to reach the right team at Pulsecode Technology.
Primary Office
PULSECODE TECHNOLOGY
Equine Residence
Equine Business Park
Seri Kembangan 43300 Selangor
Phone: 019-9797999
Email: pulsecodehq@gmail.com
Dedicated Channels
Sales & Partnerships
Email: pulsecodehq@gmail.com
Phone: 019-9797999
Discuss new projects, payment enablement, and collaboration opportunities. We respond within one business day.
Technical Support
Email: pulsecodehq@gmail.com
Submit integration questions, incident reports, or feature requests. Priority incidents are escalated directly to our on-call engineering team.
Billing & Finance
Email: pulsecodehq@gmail.com
Reach out for invoicing, settlement statements, and refund coordination. Our finance operations team assists Monday to Friday.
Support Hours
- Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)
- Saturday, by appointment for production launches or critical cutovers
- Sunday and Malaysian public holidays, on-call support for subscribed clients
Response Commitments
- Support tickets acknowledged within four (4) business hours.
- Critical payment incidents escalated within one (1) hour of verification.
- New project and partnership enquiries reviewed within one (1) business day.
Emergency Escalation
For payment outages or security incidents outside normal hours, call or WhatsApp 019-9797999. Our on-call engineer will coordinate with the relevant banking or payment partners and keep you updated on progress.