Refund & Cancellation Policy

1. Overview

This Refund Policy explains how Pulsecode Technology (Pulsecode, we, our) administers cancellations, returns, and refunds for software projects, subscription services, and payment enablement solutions. The policy should be read together with your signed proposal, statement of work, and any supporting commercial schedule.

2. Eligibility For Refunds

• Implementation or setup fees are refundable if a cancellation request is received before technical work, sandbox configuration, or resource allocation begins. Costs incurred prior to cancellation will be deducted from any refund.
• Subscription or platform fees billed monthly are refundable on a pro rata basis when cancellation occurs within fourteen (14) calendar days of the billing date. Fees beyond this window are non-refundable.
• Transaction processing fees or bank charges may be refunded when the original payment has been voided, reversed, or settled in favour of the merchant by the respective financial institution.

3. Non-Refundable Items

• Completed custom development, delivered source code, or knowledge transfer materials already provided to the client.
• Hardware, banking, or third-party costs purchased on the client’s behalf, including payment terminals, verification services, or regulatory filing fees.
• Workshops, consultation hours, training sessions, or on-site engagements that have been delivered or scheduled within twenty-four (24) hours of the cancellation request.
• Transactions identified as fraudulent by financial partners where the client fails to submit supporting evidence within the required dispute timeframe.

4. How To Request A Refund

All refund requests are reviewed by the finance operations team. Where relevant, we will liaise with payment gateways, acquiring banks, or service vendors to validate the request and determine eligibility.

• Submit a written request to billing@pulsecode.tech within fourteen (14) calendar days of the charge in question. Include your company name, invoice number, amount, and reason for the request.
• Attach supporting documents such as payment receipts, reconciliation statements, dispute correspondence, or transaction reference numbers (Txn ID, Charge ID, or Order ID).
• Pulsecode will acknowledge the request within two (2) business days and may seek clarification or additional documentation before proceeding.

5. Processing And Timelines

• Approved refunds are issued through the same payment method used for the original transaction. Pulsecode does not remit refunds via alternative channels unless agreed in writing.
• Bank transfer refunds typically clear within three (3) to five (5) business days, subject to the recipient bank’s processing time.
• Card refunds are usually reflected on cardholder statements within seven (7) to fourteen (14) business days, depending on the card network and issuing bank.
• We will notify the authorised contact once the refund has been processed and provide relevant reference numbers for tracking.

6. Service Delivery Issues

Clients experiencing service interruptions, access issues, or defects should contact Pulsecode support immediately. Our priority is to resolve the issue or provide an alternative solution. Refunds are considered only when we are unable to deliver the contracted scope within a reasonable timeframe or when both parties mutually agree to terminate the engagement.

7. Changes To Projects Or Scope

Where a client requests changes that materially alter the project scope, associated fees and timelines will be reviewed and confirmed in writing. Deposits or progress payments made prior to the change request remain non-refundable but may be applied to the revised scope upon mutual agreement.

8. Policy Updates

Pulsecode may revise this Refund Policy to reflect updates in regulation, banking requirements, or business processes. Updated policies will be published on this page with the new effective date. Continued use of our services after changes are published constitutes acceptance of the revised policy.

9. Contact Information

For questions about this policy or to request assistance, reach out to Pulsecode’s finance operations team using the contact details below.