Privacy Policy

1. Introduction

This Privacy Policy explains how Pulsecode Technology (Pulsecode, we, our) manages personal data collected through our websites, applications, payment capabilities, and customer engagements. By working with us or using our platforms, you consent to the practices described in this statement.

2. Data We Collect

• Profile data such as company name, contact person, designation, email, and phone number supplied during enquiries or onboarding.
• Service records including project briefs, statements of work, support tickets, and communication logs.
• Usage data such as access timestamps, device details, browser type, and feature usage gathered when you use our dashboards, APIs, or hosted systems.
• Payment related data comprising masked card references, FPX identifiers, e-wallet tags, settlement statements, and dispute documents processed through accredited gateways.

3. How We Use Your Data

• To evaluate enquiries, provide quotations, and administer commercial agreements.
• To configure, operate, and monitor software solutions, integrations, and payment channels requested by clients.
• To issue invoices, process transactions, reconcile settlements, and comply with tax or statutory reporting requirements.
• To respond to support requests, notify you of maintenance windows, and improve product performance or security.
• To deliver marketing updates or service announcements where consent has been granted. You may opt out at any time.

4. Disclosure To Third Parties

• Technology vendors, cloud hosting providers, or analytics partners engaged to deliver our solutions under strict confidentiality obligations.
• Payment gateway operators, acquiring banks, and fraud management partners involved in processing customer transactions.
• Professional advisers such as auditors, insurers, or legal counsel when required to protect our rights or manage risk.
• Regulators, law enforcement agencies, or governmental bodies when mandated by law or to prevent misuse of our services.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes stated in this policy, to satisfy legal obligations, or to resolve disputes. Operational and financial records are typically stored for seven (7) years from the date of creation unless a longer period is required by regulation. When data is no longer needed, it is securely deleted or anonymised.

6. Cookies And Tracking Technologies

Our websites may use cookies, pixels, or similar technologies to remember user preferences, analyse traffic patterns, and improve user experience. You may disable cookies through your browser settings, although certain features may become limited. We do not use cookies to collect sensitive personal data without consent.

7. Links To External Sites

Our platforms may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to review the privacy policies of every site you visit before providing any personal data.

8. Data Security

While we take reasonable precautions to protect personal data, no transmission method over the internet or electronic storage system is completely secure. We continually review and enhance our safeguards to minimise risk.

• Role-based access controls, strong authentication, and approvals for sensitive operations.
• Encryption for data in transit and at rest using industry-standard protocols.
• Continuous monitoring, threat detection, and regular vulnerability assessments.
• Employee awareness programmes covering secure development, incident response, and data handling obligations.

9. Access, Correction, And Withdrawal Of Consent

You may request access to your personal data, seek corrections for inaccurate information, or withdraw consent to future processing. Submit your request to the contact details below. We will respond within twenty-one (21) calendar days and may require additional information to verify your identity.

10. Changes To This Policy

Pulsecode reserves the right to update this Privacy Policy to reflect changes in legislation, technology, or our business operations. Updated versions will be posted on this page with a revised effective date. Continued use of our services after publishing the changes constitutes acceptance of the updated policy.

11. Contacting Us

If you have questions about this policy, wish to submit a privacy request, or believe your personal data has been mishandled, please reach out to the Pulsecode privacy officer using the contact details below.